Refund & Return Policy

At SARANICE we stand behind every brass adapter we sell. If something isn't right, we'll make it right. This policy explains how to return an item and request a refund.

Return Window

You may request a return or refund within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.

Eligibility

• The item must be unused and in its original packaging.
• A proof of purchase (order number or confirmation email) is required.
• Items that have been installed, threaded onto a hose, or show signs of use are not eligible for a standard return unless they are defective.

How to Request a Return

Email us at support@saraniceshop.com with your order number and the reason for the return. We will reply with return instructions and the address to ship the item back to. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we will notify you and process the refund. Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, the funds may take a few additional days to appear.

Defective or Damaged Items

If your adapter arrives defective, damaged, or leaks, contact us at support@saraniceshop.com within 30 days with a photo of the issue. We will send a free replacement or a full refund, including any return shipping, with no need to return the faulty item in most cases.

Shipping Costs

• Return shipping for change-of-mind returns is paid by the customer.
• Defective or incorrect items are covered by us — we pay the return shipping.

Non-Returnable Items

• Items damaged through misuse, overtightening, or improper installation.
• Opened consumables such as hose washers/gaskets once removed from packaging.

Contact

Questions about a return or refund? Reach our support team at support@saraniceshop.com. We typically reply within 1–2 business days.

This policy applies to orders placed on saraniceshop.com and shipped within the United States and Canada.